What is a conference call?
A conference call enables you to talk to multiple people all over the world at the same time via telephone.
Do I need to book my conference call?
No, you do not need to book your conference with us.
How much will my conference call cost?
The price of your conference will depend on where your participants are dialling in from. Our basic charge is 6 cents per user per minute (excluding GST).
How do I sign up?
All you have to do is register.
How do I hold a conference?
The host invites their guests to the meeting and provides the list of dial-in numbers and the Guest Access Code to the participants. Everybody dials in to the conference using the dial-in number relevant to wherever they are in the world. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing!
Do my codes ever change?
Your codes never change, unless you ask us to regenerate them for any reason (e.g when staff leave the company).
Can overseas participants use the service?
Participants can dial in from any country in the world. Participants in Northern Ireland must use the 'United Kingdom' number, and participants in the Republic of Ireland use the 'Ireland' number.
What equipment do I need to conference?
All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.
Can different departments in my company hold conferences at the same time?
You can add additional conference groups to your account so that multiple conferences can be held at the same time. Separating your conferences by providing staff with individual Host Codes ensures you can track usage and costs more effectively.
Can I record my conference?
You can record your conference for $10 AUD (ex. GST). You can manually record each conference or you can set up your account to automatically record all of your conferences.
Are the participants of the conference call charged?
Participants using the toll-free dial-in number on a landline will not be charged. The use of a mobile phone may incur charges from the mobile phone carrier. If participants use a local dial-in number from outside the local calling area, they will incur long distance charges on their phone bill.
Are there any monthly charges or additional fees?
A minimum monthly service charge of $5.00 applies, unless your monthly usage exceeds this amount.
How do I mute and unmute all participants?
The host is able to mute all guests by pressing 250#, and unmute them by pressing 200#. Individuals can mute and unmute themselves by pressing *6. Groups can be customised to automatically start in 'Presentation Mode' or 'Discussion Mode'. To change your settings, please contact us.
How can I prevent unwanted participants from entering the conference?
There are a number of ways to prevent unwanted participants:
- keep your access codes secure
- request new dial-in access codes when staff leave
- only issue conference start times and dates to those participants you want in attendance
- once guests have entered the conference, the host can lock the conference by pressing *7. To unlock the conference and allow new participants to enter, the host presses *7 again.
- the host can hear how many parties have joined by pressing *0*6*6 and return to the conference by pressing *9.
Can someone enter the conference without me knowing?
No, the default settings for all groups give a short tone to signal any new participant(s) entering your conference. These settings can be customised at your request, such as name announcement upon entry. You can also choose to have all guests enter on mute if you would like.
Does my voicemail pick up while I am on a call?
Your phone will function as if you were on any other call.
How do I join a conference that is already in progress?
Simply dial into the conference at any time and a tone will tell the others that someone has joined the conference.
What if I lose my phone connection during a call?
If you lose your phone connection, just redial the dial-in number and enter your access code.
How many participants can there be on the phone?
Our conferencing system can accommodate hundreds of participants in one conference call.
Do you offer customer support in languages other than English?
Unfortunately, we are only able to offer customer support in English at this time.
How do I call into conference using my Australian mobile phone when I'm overseas?
First of all, make sure you have international roaming enabled on your Australian mobile phone. When using roaming overseas, you can use your Australian mobile to dial in to conference using this Australian dial-in number: +61 3 9679 0601.
What information should I provide to my participants to invite them to join a conference call?
Each participant will need:
- Their relevant dial-in phone number
- The Guest Access Code