Conference calls
Conference calls connect several people at once by phone or video. This page compares the options, explains the security and privacy basics, and covers what to check before recording a call.
This is a free, non-commercial reference page. It is general information only, not professional, legal or financial advice, and it does not rank or recommend any business. Listing in the directory is not an endorsement. Check current details with the official websites linked below.
The guide
The main things to understand.
Audio vs video
Dial-in audio works on any phone and suits poor connections. Video platforms add screen sharing, chat and recording. Many services offer both, with a phone dial-in for people who can't join by video.
Call costs
Check whether dial-in numbers are local, toll-free or premium, and what international participants will pay. Business plans may charge per user or per minute.
Security
Use unique meeting links, passcodes and waiting rooms, keep software updated, and avoid posting meeting links publicly. The Australian Cyber Security Centre publishes guidance on securing online meetings.
Recording and privacy
Tell participants before recording. Recording laws differ between states and territories, and recordings that include personal information are covered by privacy obligations.
Accessibility
Live captions, clear audio, agendas sent in advance and recordings with transcripts make calls easier for everyone, including people with hearing loss.
Running a better call
Share an agenda, start and finish on time, mute when not speaking, and send a short summary of decisions afterwards.
Official and industry sources
Where to check the details.
| Name | Location | Website | Notes |
|---|---|---|---|
| Australian Cyber Security Centre | National | www.cyber.gov.au | |
| OAIC: Australian Privacy Principles | National | www.oaic.gov.au/privacy/australian-privacy-principles | |
| ACMA: Phone numbers and call charges | National | www.acma.gov.au |
Inclusion in this directory is not an endorsement. Links are to official websites as published at the time of checking.
Before you decide
Questions worth asking.
- Do participants need to join by phone, video or both?
- Choose a service that covers everyone.
- What does dial-in cost callers?
- Especially for international participants.
- Have we told everyone the call is recorded?
- Consent and privacy obligations apply.
- Are passcodes and waiting rooms turned on?
- Basic settings prevent uninvited guests.
About this page
This page is a plain reference on conference calling. It does not provide calling services. Providers wanting a correction can use the contact link below.